PRIVACY POLICY
Effective Date: 3 January 2024
Welcome to Map A Mystery (referred to here as “Map A Mystery”, “our”, “us”, “we”), the Perth based online tours and events (referred to here as “tours”) provider. We are committed to protecting the privacy of our customers and provide this Privacy Policy to explain how we collect, use, disclose, and safeguard your information when you use our services, including our website and mobile web application.
This website is operated by Map A Mystery (ABN 68674318370) under domain name MapAMystery.com and is used for the purposes of providing information about, and booking our tours online. The terms of this agreement may vary from time to time to ensure compliance with relevant laws.
The primary purpose of collecting information is to operate our tour business and to continuously improve our tours.
By accessing, browsing, or using this website you will be deemed to have agreed to this policy.. If you do not agree with this policy, you must stop using this website or contact us by emailing tours@mapamystery.com requesting that we delete your information.
To the extent permitted by law We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
Personal Information
We may collect personal information that you voluntarily provide to us when you use our website and/or book tours for us to give you the best possible experience and service. This includes, but is not limited to, your name, last name, email address, phone number, address, passwords, payment information.
How we use your information
Your information is used to:
- Provide and improve our online tours.
- Process transactions and send related information, including confirmations, invoices and tour details.
- Respond to customer service requests and support needs.
- To identify customers.
- Send periodic communications related to our tours.
- Enhance the safety and security of our website, tours, and services.
Your privacy and the protection of your personal information is extremely important to us, any information that we collect about our customers is kept strictly confidential and stored as securely as possible and is only used by us.
We may share your information with:
- Third-party service providers who assist us in operating our tours, conducting our business, or servicing you.
- Law enforcement or other third parties in response to a legal request or to protect our rights and safety or the rights and safety of others.
- The agents of Map A Mystery whose systems process our customer’s personal data. These agents are bound by terms in their contract to ensure the personal information is protected at all times and is only accessible by authorised members of Map A Mystery.
Map A Mystery does not, and will not, sell customer’s personal information.
All payment transactions through Map A Mystery are secured by our payment software Stripe . Stripe use the latest technology as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential.
We use a mailing list to provide you with newsletters or available specials. You are automatically on our mailing list when you register on our website. You may choose to opt out of these at any time by unsubscribing on the email you receive from SendGrid.
Security
We take security seriously and endeavour to ensure your information remains protected. We aim to engage with reliable and reputable third parties however no method of transmission over the internet, third party networks and the World Wide Web, or electronic storage is 100% secure and reliable. We cannot guarantee your information is absolutely secure as this may be beyond the control of Map A Mystery. You assume all risks and liability in using services beyond our control in such a regard.
About Your Data
You have certain rights regarding the personal information we hold about you, including the right to access, correct, or request deletion of your personal data.
If you have registered on our website or booked a tour you will automatically register your email address with us. In addition, you may have left comments or written a review. You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
If you would like to have your username removed, please contact us in writing with this request. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
More information
We may employ or partner with third-party companies or businesses which may have access to some of your personal information for reasons such as:
- To facilitate our website and/or tours;
- To provide the website on our behalf
- To perform website-related services
- To improve our website or to assist us in analysing how our website is used.
These businesses may perform tasks assigned to them on behalf of Map A Mystery however, they are obligated not to disclose or use the information for any other purpose. They are not operated by us and will have their own Privacy Policy which is independent of this policy. Therefore, you will need to read their policy for their specific business, site or sites. We accept no responsibility for the content, privacy policies, or practices of any third-party sites or services that are linked from our website.
Log Data
We collect the information that your browser sends to us that is called Log Data. This is collected whenever you visit our website. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Like most websites are like our website uses cookies to collect information and to improve our website and service. Cookies are small files stored on your computer’s hard drive that contain a small amount of data that is sent to your browser from websites that you visit.
Our website uses Facebook Cookies for potential advertising on Facebook and/or Instagram. We also utilise Google Adwords which may deliver advertising to potential customers and people who have visited our website.
Content from Other Websites
Information and articles on our website and accessed via our mobile application may include embedded content (e.g. videos, images, articles, links etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.
Analytics
We use data from other sources such as Google Tag Manager and Google analytics to enhance and improve our products and services. These platforms help us to identify market trends that we can use to better our service and to grow our product.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is uploaded.
Contact Us
If you have a questions, please contact us on tours@mapamystery.com
